Contact us

Place an order by phone

If you’d like to place an order over the phone, you can contact us on 01344 578 811 between:

  • 8am and 10pm Monday to Saturday
  • 9am and 7pm Sunday

Check your order

If you’d like to check on an existing order, you can email us at customerservices@waitrosegarden.com or contact us on 01344 578 800 between 9am and 5pm Monday to Friday.

Please quote your order confirmation number within any communication.

Customer services

If you would like to ask a question or make a comment on your experience of using this website, please contact Customer Services by emailing customerservices@waitrosegarden.com or by calling 01344 578 800 between 9am and 5pm Monday to Friday.

You can also contact us by post:

Customer Services, Waitrose Garden, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ

Get help if you can't remember your password

If you have forgotten your password, simply send yourself a new password.

If you've forgotten your login email address, please contact Customer Services by emailing customerservices@waitrosegarden.com or by calling 01344 578 800 between 9am and 5pm Monday to Friday.